GOOD TO KNOW

By making a purchase with Diecasso, you agree to the following terms and conditions.

Please note that product images on the website are photographed under professional lighting conditions. Due to lighting effects and screen differences, the actual product color or finish may vary slightly from the images displayed.

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SHIPPING & DELIVERY POLICY

Shipping Policy

All products ordered from Diecasso are shipped using standard shipping services.

• Shipping Coverage: All over India
• Shipping Charges: Free shipping across India
• Delivery Time: 2–8 business days after dispatch
• Handling Time: Orders are dispatched within 7 days of order confirmation

At Diecasso.com, we work with reliable and trusted courier partners to ensure that your collectibles reach you safely and on time.

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SHIPPING CHARGES

For delivery addresses within India:
₹0 (Free Shipping)

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DELIVERY TIMELINE

We begin processing your order immediately after it is placed.

• Within India: Orders are typically delivered within 2–6 business days from the date of dispatch.

Please note:
Dispatch timelines may vary depending on the product. The estimated dispatch time is mentioned on the respective product page.

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PACKAGING

All orders are carefully packed to ensure product safety and quality during transit.
We ensure that every package is securely sealed and discreetly packed before shipping.

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TAMPERED, DAMAGED, OR OPENED PACKAGES

If you receive a package that appears tampered, damaged, or opened, please do not accept the delivery.

• Take clear photos of the package
• Contact our customer care team immediately

📧 Email: diecasso1@gmail.com

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NON-REFUNDABLE SHIPPING CHARGES

Shipping charges, once incurred, are non-refundable.

We currently do not offer reverse pickup services.
If you wish to return or exchange a product, you must ship it back to us at your own expense.

(Return address will be shared by our support team upon approval.)

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ORDER CANCELLATION POLICY

• Orders can be canceled only before dispatch.
• Once an order has been shipped, cancellation is not possible.

To cancel an order, please contact us immediately at:
📧 diecasso1@gmail.com

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RETURN & EXCHANGE POLICY

• Only unused and undamaged products are eligible for return or exchange.
• Products must be returned within 2 days of delivery.
• Exchange Only Policy applies to all products.

IMPORTANT NOTE ON EXCHANGES

We offer our products at very competitive prices. Therefore:

• Refunds are provided only in the form of store coupon codes or vouchers
• Coupons can be used to purchase any other product from our collection
• Exchange is allowed only once
• After the first exchange, an additional ₹200 shipping charge will be applicable

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REFUND POLICY

• Refunds are issued only as store vouchers or coupon codes
• No cash, bank, or card refunds are provided
• Coupons can be redeemed on Diecasso.com for future purchases

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GENERAL TERMS

• It is the customer’s responsibility to review and understand all terms before making a purchase.
• Diecasso.com reserves the right to modify or update these terms at any time without prior notice.
• Product images are indicative; actual products may vary slightly in size, color, or finish.
• Diecasso.com reserves the right to update website content, pricing, or policies at its discretion.

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GOVERNING LAW & JURISDICTION

All disputes shall be subject to Surat Jurisdiction only.